Store Policy

Thank you for shopping with us! If you have any questions, email me at help@clairespottery.com  

In Person Purchases

We want you to be happy with your purchases! Please note that all purchases can be exchanged or returned for store credit only within 7 days of purchase. No cash, check or credit card refunds will be given. Items must be in new condition. All sale item purchases are FINAL SALE. No exceptions.

Online Purchases

Thank you for shopping with us online! We want you to love your purchase, however if your item does not work out, we will kindly accept returns for postmarked within 10 days of purchase. If you receive an item that is damaged, please notify us within 3 days of receipt in order to receive an exchange or store credit. We cannot accept damaged items past that point. Customers are responsible for the cost of shipping on all returns unless otherwise indicated as a promotion. All sale items are FINAL SALE. No exceptions.

Special Orders

All special orders are taken with pre-payment and are final sale.